We collect your information to improve your overall experience shopping and communicating with us (and we would love communication from you!). We take your privacy seriously and do not compromise on taking stringent measures in protecting your information including user, payment and order data. Any personal information you provide is maintained on our secure web server and internal system.
We respect your privacy and will not release your name, address, email address, card details or any other information to any outside party. We will never sell, rent, or share your information with third parties.
ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS
INFORMATION WE COLLECT AND HOW WE USE IT
PranaVital collects certain information from and about its users three ways: directly from our Web Server logs, the User Registration, and with Cookies.
a) Web Server Logs
In an effort to make our Website as effective and enjoyable as possible, the computers that operate it collect certain information each time you visit. We store these statistics in server logs. Once again, these statistics do not identify you personally but provide us with information regarding the type of user who is accessing our Website and certain browsing activities of that user.
This data may include: the IP address of the user accessing our Website (i.e. the unique I.D. number of the user’s computer), the type of browser (Google Chrome. Internet Explorer, Firefox, etc.) and the operating system (Windows, Mac OS, etc.), the web page you linked to our Website from, how long the user accessed our Website in any given session, number of links you click within the Website, state or country from which you accessed the site, and the date and time of access.
We may make extensive use of this data at a comprehensive level in order to understand how our Website is being used. We may share some of the findings (aggregate and not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow our business. When you visit our Website, we may track information to administer the site and analyze its usage.
b) Your user registration
PranaVital keeps track of your information to offer you the best possible shopping experience. When you register (log in), you provide your email address and a password. This allows us to grant you access to your account every time you visit our Website. Before completing your first purchase, we also ask you for your name, phone number, email, billing and shipping addresses as part of our verification process. This information, along with your credit card number, is necessary to fulfill your order. This information may be disclosed to specific members of our staff and to select third parties (such as our credit card processor and shipping provider) involved in the completion of your transaction and delivery of your order. We may also need your email address or phone number to contact you if we have questions about your order.
We or our associate companies may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. Emails are sent only to members who have chosen to receive them (opted-in) or who have made a purchase on our website. At any time, you can notify us that you wish to stop receiving these emails. In addition, we keep a record of your past purchases, returns, and credits. We may also ask you for information regarding your personal preferences and demographics to help us better meet your needs.
Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the Website may not work properly.
USER INFORMATION AND PROTECTION
PranaVital is committed to protect all the information you share with us. We follow strict procedures to help protect the confidentiality, security, and integrity of data stored on our systems. Only those employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
Analysis & Reporting
PranaVital uses reporting software that allows us to analyze the amount and type of member traffic we get on our Website. We use this data to make improvements to your shopping experience and to ensure that we have enough capacity to properly serve all of our members. The software provides aggregate reporting information to PranaVital only. No personal or personally identifiable information is gathered or used for this process.
PranaVital may use various outside agencies (third party service providers) to operate the Website. For example, we may use third parties to host our Website, operate various features made available on our Website, send emails, analyze data, provide search results and links, and assist in fulfilling your orders. Some of these third parties may need access to your information in order to make the services provided through our Website work.
Information will only be disclosed to these service providers on a need-to-know basis, and they will only be permitted to use such information for the purpose of providing the particular services provided by such entities in connection with our Website.
We use encryption technology and authentication to ensure that your personal information is secure online. We take appropriate precautions to secure the Personally Identifiable Information. You can access your Personally Identifiable Information on our Website through your login and password. We recommend that you do not share your password with anyone. In addition, your Personally Identifiable Information resides on a secure server that only selected personnel and contractors have access to. However, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us, so you do so at your own risk.
Personally identifiable information may be transferred as an asset in connection with a merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale, or other change in control.
CHANGES IN POLICY
Please be assured that we are committed to fulfil the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at firstname.lastname@example.org or send your comments to us. PranaVital will use commercially reasonable efforts to promptly respond and resolve any problem or question.